• Inflatable Rental Questions
• Company Picnic & Special Events Questions

Inflatable Rentals F.A.Q.

Q: How can I reserve an inflatable?
A: Simply give us a call and one of our friendly staff associates will take down all the information required to reserve an inflatable for your event? Reservations can be secured by credit card or cash-on-delivery.

Q: Am I guaranteed the jump I want if I called in to reserve it?
A: Yes…so long as you made the reservation. If you simply called to inquire as to whether or not it was available on the day you planned, but never completed the reservation process, than there is no guarantee that the inflatable you want will be available. All reservations are on a first-come, first-serve basis only.

Q: Can we reserve the inflatables for an overnight event?
A: No. We do not allow for overnight reservations of any of our inflatables.

Q: What happens if I need to cancel my reservation?
A: No. Unless you are renting our tropical Slip N' Slide, NO water liquids of ANY KIND are allowed in our inflatables. Any damage caused by these actions will be billed for the repair/replacement costs of the unit, in addition to any actual or potential lost revenue from the unit being out of service.

Q: What happens if it rains the day of our event?
A: Though we have very few rainy days during the spring and summer here in San Diego, it does happen. If rain is forecasted, we will alert you in the early hours of the day of your event to let you know whether or not we can deliver. If it is raining or a strong possibility that it will rain, WE CANNOT SET UP THE JUMPER IN THESE ADVERSE CONDITIONS due to the safety of your children and the possibility of severe and irreversible damage that can be caused to the inflatable...sorry, no exceptions. Many times, we will simply reschedule our drop-offs for later in the day if it looks like things will clear up. Should the reservation be canceled by US due to these conditions, you will not be charged and we will gladly reschedule you for another time.

Q: Do I need a generator and does it cost extra to have one?
A: As long as you have an electrical outlet with sufficient power within 100 ft. of the inflatable, you will not need a generator. However, if that is not available to you, or if you are having your event at a park or other site without access to electricity, a generator is available for an additional $40.00 per day.

Q: Do I need a permit if I am having my event at a park?
A: For most parks, you will need to obtain a permit from the county/city that runs the park.

Q: Do you have inflatables available for larger events?
A: Yes. We have both corporate and special events packages available to fit any size event. Call or shoot us an email with your event date, estimated attendance (including the number of children who will attend), the location, hours, and the contact person for the event. A special events coordinator will prepare a free customized package with several selections based on your stated need/wants.

Q: Can we pay with a personal check?
A: No. We only accept cash on delivery or major credit cards for our reservations. The only exception is previously approved deposits, paid at least two weeks in advance, for a corporate or special event.

Company Picnic & Special Events Questions

Q: How do I begin the process of booking a company picnic or special event?
A: Once you have an idea of your estimated attendance and budget for your event, simply visit our Company Picnics page, or our Special Events page to review the options available to you, then give us a call to handle the specifics of location, dates, etc. of your event and we will send you an invoiced proposal.

Q: How do I secure the reservation for our company picnic or special event?
A: Once you have agreed to the proposal submitted for your event and received an invoice from our special events director, simply mail in a deposit check or pay via credit card. A 50% deposit of your estimated final proposal price is required to secure the reservation for your event. The remainder must be paid by check upon arrival the day of your event, or by credit card within 48 hours of your event’s scheduled start time.

Q: Can we reserve an overnight event?
A: No. We do not allow for overnight reservations unless the event is entirely indoors and is approved in advance by management.

Q: What happens if I need to cancel my reservation?
A: You must cancel or reschedule your event (unless due to inclement weather…see below) within 30 days of the start date of your event in order to receive your deposit back in full. Cancelling an event less than 30 days prior to the start date of the event will result in the loss of ½ (50%) of your deposit, due to the inability to provide an event on that day for another client.

Q: What happens if it rains the day of our event?
A: Though we have very few rainy days during the spring and summer here in San Diego, it does happen. If rain is forecasted, your event coordinator will be in contact with you the week of the event. IF INCLEMENT WEATHER IS A POSSIBILITY FOR THE DAY OF YOUR EVENT, YOU MUST MAKE A DECISION TO CANCEL YOUR EVENT WITHIN 72 HOURS OF THE START TIME OF YOUR EVENT IN ORDER TO AVOID THE LOSS OF YOUR DEPOSIT. WE CANNOT SET UP ANY INFLATABLES OR PARTY TENTS IN ADVERSE CONDITIONS due to the safety of your children and the possibility of severe and irreversible damage that can be caused to the inflatable and/or tents...sorry, no exceptions. Should the event have to be cancelled due to adverse weather, you will not be charged any additional fees and we will gladly reschedule you for another time, pending availability.